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Worldwide Shipping guide

Posted by OHSCENT(ip:)

Date 2020-11-19 11:09:28

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CS PLATFORM

Call center : X

Inquiry board : O

E-mail : help@ohscent.com


Delivery occurs in 10~15 business days after receipt of payment, except a weekend and a holiday.
An additional terms may be added to the shipping according to the type of the product.

Delivery fee

1.00 USD ~ 49.99 USD  25USD

50.00 USD ~ 99.99 USD  20USD

100.00 USD ~ 149.99 USD 10USD

150.00 USD ~  FREE SHIPPING 


Exchange / Return / Refund Policy

We ask you for a careful examination prior to your purchase. (size, color, or etc.)

Any inquiries regarding the products should be made within 15 days from the day the delivery was completed.

※ Please be noted that you should put your order number in returning parcel to make the process faster.

[Exchange / Return due to customers’[change of mind]]

- Please contact our Customer service center within 15 days after receiving your package and send us return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center include the following information to hasten the process:

[Name, Order number, product name/code, reason for exchange/ return]

- In case of any exchange due to [change of mind] round-trip shipping cost will have to be borne by a customer.

Conditions of items will be examined once they reach our warehouse.

- In case those items show any signs of use, they will not be accepted for exchange. In case of any return due to [change of mind], the return shipping fee is borne by a customer and the initial shipping fee deductions are applicable according to OHSCENT return policy.

[Exchange / Return policy for defective and wrongly shipped items]

- Please contact our Customer service center within 15 days after receiving your package and send us return tracking number in 3 business days.

- While making an inquiry to our Customer Service Center(help@ohscent.com) include the following information to hasten the process : Order list, Order number, A picture of the item, A picture of defect part

- For any exchanges/ returns of defective or wrongly shipped items the shipping fees will be borne by OHSCENT.

- Please kindly pay for return fee in advance as COD cannot be used for international shipping. The amount will be refunded to the customers once parcels are arrived at our inventory and checked by the relative team.

[Missing Items]

- If any of your item(s) is missing in your parcel, please contact our CS team within 15 days from you receive the box. When contacting us, please send us the pictures described below.

(Picture of the box, Picture of all items you received, Order list, pictures of each barcode of the item)

- If confirmed of missing, we will send you the product right away, however, some products may go out-of-stock.

- All the costs related with re-sending will be borne by OHSCENT.

- We sometimes send products seperately for our customers' favor. Please double check this on your [My page] whether your order is partially shipped.

[The followings are not eligible for returns/exchange]

The followings are not eligible for returns/exchanges:

- Any items reported after 15 days from the date of receiving

- Any item from which the tags have been removed, regardless of if they were defective on arrival

- Products being opened.

- Items having trace of scent, cigarette, perfume, use, wash, or alterations.

- Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, even if the item was defective upon arrival

- All goods returned without previous notice or in spite of return denial by our CS team will not be accepted

[Refund policy for unclaimed packages]

- In case the customer fails to claim the package and it gets returned to OHSCENT due to [absence of address /wrong or insufficient address],

the round-trip shipping fee based on actual shipping fee rate of each courier will be deducted from the refund.

- In some cases, depending on the shipping cost, the parcel may be discarded; those the customers will be held responsible for the loss caused and no refund will be issued.

Return Address

OHSCENT Suga building 2F, 657-123, Hannam-dong, Yongsan-gu, Seoul Korea

Contact number : 070-7733-7272

Postal code : 04401

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